Jayshree Venkatesan

Financial Sector Specialist

Jayshree Venkatesan has extensive global expertise in developing customer-centric practices for financial services providers. She has worked for more than a decade the private, nonprofit, and academic sectors to expand financial services to low-income and underserved households. At CGAP, Ms. Venkatesan works on developing customer outcomes frameworks that can be adopted by regulators and financial services providers.

Ms. Venkatesan has worked on a report on consumer financial capability for the Center for Financial Inclusion at ACCION. She is currently working on barriers to adopting digital payments at the last mile with Cashless Catalyst. . She also researches issues on customer protection and privacy for Dvara Trust. She is an independent director on the Board of Centrum Microcredit Private Limited, a wholly owned subsidiary of the Centrum Group. Ms. Venkatesan was the chief executive officer and founding member of IFMR Mezzanine Finance (now a part of Dvara Trust), where she was involved in structuring the first Indian mezzanine fund that invested in microfinance institutions.

Ms. Venkatesan holds a Master’s in Business Administration from MDI, Gurgaon, and a Bachelor’s in Mathematics from Mumbai University. She is based in India. She is fluent in Hindi, Tamil, and Kannada.

By Jayshree Venkatesan


Analyzing Social Media to Spot Digital Consumer Credit Risks in India

Last year, news reports emerged of aggressive debt collection amid India's digital credit boom. New research shows that early warning signs on social media preceded the reports, highlighting the value of social media for consumer protection.

Digital Consumer Credit in India – Time to Take a Closer Look

As media reports of abusive lending practices emerge amid India’s digital consumer credit boom, the country can steer digital credit in a more promising direction by ramping up its efforts to listen to consumers and taking the necessary actions.

3 Lessons for Building Resilience Through Customer Centricity

A COVID-19 initiative to help Albanian smallholders acquire fertilizers, seeds and other agri-inputs using digital payments yields lessons in customer centricity.

How to Transform Agent Banking with an Agent-Centric Approach

What happens when financial services providers begin thinking of agents as customers? Follow the story of AMK, a microfinance institution in Cambodia, as it embarks on this journey.

India’s Latest Advances in Financial Inclusion: A Day in Royyuru

See how India’s Aadhaar-enabled payments system is making digital payments easy and convenient in the village of Royyuru.