Juan Carlos Izaguirre

Senior Financial Sector Specialist

Juan Carlos Izaguirre currently leads CGAP’s responsible digital credit work and provides regulatory/supervisory expertise to CGAP’s responsible digital finance ecosystems and supply-side gender-disaggregated data work. Previously, he led CGAP’s work on digital finance supervision, market monitoring, and outcomes-focused consumer protection. He has over 20 years of experience in digital financial inclusion, consumer protection, deposit insurance, and prudential regulation and supervision. He has worked with authorities and standard setters, including the Basel Committee on Banking Supervision, to develop and adopt responsible financial inclusion policy, regulation, and supervision. He has also led supervision training with Toronto Centre, Digital Frontiers Institute, Financial Stability Institute, and Boulder Institute of Microfinance. 

Before joining CGAP, Juan Carlos co-founded the World Bank’s Global Program on Financial Consumer Protection, where he co-authored Good Practices for Financial Consumer Protection, and led technical assistance for over 20 countries. Previously, he was a prudential and conduct supervisor at Peru's Superintendence of Banking, Insurance, and Private Pensions. 

Juan Carlos holds master’s degrees in international relations and public administration from Syracuse University, and a master’s in finance from Universidad del Pacífico of Peru. He served for ten years on the Board of GLOBE, the World Bank’s resource group for LGBT+ employees and allies.

By Juan Carlos Izaguirre

Blog

Growth of Digital Finance in Côte d’Ivoire is Not Without Risks

While digital financial services are driving financial inclusion in Côte d’Ivoire, we are also seeing the emergence of significant consumer risks that will require concerted action from all stakeholders in the digital finance ecosystem to counteract.
Blog

Peruvian Authorities Pilot Tool to Improve Consumer Listening

CGAP and Accenture LLP (Accenture) launched a pilot to help Peruvian authorities assess their consumer listening mechanisms and determine the necessary steps to design an integrated financial consumer protection platform.
Research

Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes

Based on a pilot involving the Financial Sector Conduct Authority and five financial services providers (FSPs) in South Africa, this deck shares lessons on how financial supervisors and FSPs can measure customer outcomes, which reflect the experiences and results of a customer's access to and use of financial services.
Research

Tool 1: Analysis of Regulatory Reports

Market monitoring can help supervisors identify, understand, and track consumer risks and monitor overall market developments. CGAP's new toolkit provides a range of tools as well as case studies.
Blog

Is It Possible to Estimate Financial Stress Before It Harms Borrowers?

A tool piloted by CGAP and 4G Capital reliably measures changes in borrower behavior to detect financial stress. If stress indicators are found to predict future repayment, the tool could also serve as an early warning system for issues like default.