Michel Hanouch

Senior Financial Sector Specialist

Michel Hanouch currently leads CGAP´s work on climate adaptation and resilience for financial service providers (FSPs) and their customers. This work explores strategic considerations for FSPs across risk management and product innovation, as well as the operationalization thereof. Previously, Michel led CGAP´s work on open APIs in financial inclusion.  
 
Michel is an experienced leader with deep expertise on the use of technology to profitably deliver financial services to hard-to-reach customers at scale. He has 20 years of experience working across strategy consulting, technology (Amazon Web Services) and international development. He has a breadth of experience, delivering strategic projects spanning product, channel, and business model innovation; digital transformation; customer experience; data; fund raising; regulation; sustainability; pricing and more. Michel has worked with C-level executives at banks, telcos, fintechs, platforms, payment companies, and regulators across 20+ countries.  
 
Michel has a Master’s degree in Economics, and an Honour’s degree in Economic Science, both from the University of Witwatersrand. He is based in Madrid, Spain. 

By Michel Hanouch

Blog

Are Retailers Better Positioned to Offer Financial Services?

In our first post in this series on the role of consumer goods retailers in financial inclusion, we discussed how retailers are similar to MNOs in their ability to reach unbanked customers. However, the opportunity for financial inclusion via organized retail, while significant, is not present in every country and not necessarily for every type of retailer.
Blog

The Role of Organized Retailers in Financial Inclusion

We have previously discussed on this blog how consumer goods retailers can be part of the financial inclusion landscape. Today, we start to expand on that theme, explaining briefly why retailers are an exciting opportunity for financial inclusion but how that opportunity is not present in every market and, where it is present, how certain types of retailers could place themselves better to serve low-income consumers.